1. Introduction
GoldenEmu ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goldenemu.com (the "Platform").
GoldenEmu is operated by GoldenEmu Entertainment Pty Ltd, ABN 47 312 894 605, registered in Victoria, Australia. Our registered address is Level 12, 333 Collins Street, Melbourne VIC 3000, Australia.
Please read this policy carefully. By using our Platform you consent to the practices described here. If you do not agree, please discontinue use of the Platform.
2. Information We Collect
2.1 Information You Provide
- Contact details (name, email address) when you submit our contact form
- Feedback and correspondence you send us
- Age confirmation (we record that you confirmed you are 18+, but do not collect your date of birth)
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time on site, and referring URL
- Device identifiers and session data
- Cookie and local storage data (see our Cookie Policy)
3. How We Use Your Information
We use collected information to:
- Operate and improve the Platform and its entertainment features
- Respond to your inquiries and support requests
- Enforce our Terms of Use, including age verification requirements
- Analyse usage trends to improve user experience
- Comply with applicable Australian laws and regulations
- Prevent fraud and protect the security of the Platform
We do not use your information to process financial transactions — GoldenEmu involves no real money whatsoever.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers: Hosting, analytics, and technical support providers bound by confidentiality obligations
- Legal authorities: If required by Australian law, court order, or to protect our legal rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by Australian law. Contact form submissions are retained for up to 24 months. You may request deletion at any time by contacting us.
6. Your Rights (Australian Privacy Act 1988)
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of any direct marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
To exercise your rights, contact us at [email protected].
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.
8. Children's Privacy
GoldenEmu is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided personal information, we will delete it promptly. If you believe a minor has used our Platform, contact us at [email protected].
9. Security
We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our Platform contains links to responsible play support resources (GambleAware, Gambling Help Online, NCPG). These are independent organisations with their own privacy policies. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Platform after any changes constitutes your acceptance of the updated policy.
12. Contact Us
For privacy-related enquiries or to exercise your rights, contact our Privacy Officer:
- 📧 Email: [email protected]
- 📍 Address: Level 12, 333 Collins Street, Melbourne VIC 3000, Australia